All products are handmade with care and high quality standards. But this is not a mass production, so items may vary little on color, size or shape. When buying the item, you as a customer understand the possible varieties on the products and agree not to complain about the item’s small differences compared to the photo.
Use the products as you want but take care of them as informed in the product. It’ll keep them in good condition for a longer time.
In case of breaking on normal use, contact us for further info.
Prices in the web shop are stated in euro (€) including 24% VAT. When ordering outside of the European Union, you as a customer are responsible of any additional costs such as taxes or duty costs. LumiWAU keeps the right to change the prices.
You’ll receive three emails after placing an order; first one right after ordering with the details of your order, the second one when your order has been fulfilled and a third one with the shipping details.
All orders are handled within 2 business day after placing.
Every product page has the updated info about the stock situation, so keep that in mind when ordering. Usually your order will (at latest) be on it’s way to you within 3 days after ordering.
With us you can pay Checkout, PayPal or with direct bank transfers.
Invoices are possible on request, but at the moment only in Finland. Please contact us for further advice.
All prices include 24% VAT, for as LumiWAU Oy is legitimate company registered in Finland.
More info on the payment methods here (mostly in finnish).
We ship worldwide, but the shipping time and costs vary depending where you are located.
Always free regular shipping on all orders within EU borders and internationally on orders worth 50€ or more.
Shipping size is determined by the biggest item on your order, but not by weight.
Example, if you only order small items, you can get as many as you want but still only pay just one small shipping fee.
Note: Give us 1-2 days to process your order before shipping!
Finland – usually 2-4 days
You can also choose DB Schenker to R-kioski or Express shipping with tracking for extra fees.
EU – up to 7 days
EU citizens can also choose Express shipping with tracking for extra fee.
International – up to 10 days
Everywhere else – up to 14 days
COMPLAINS AND RETURNS
If you have some problems with your orders (lost orders, misplaced items etc.) contact us first, before doing anything else. All orders have 14 day right of return. This means you can return it when it is not the item ordered, it’s wrong size, it’s wrong color etc.
Right of return is valid ONLY if you contact us before sending the item back. If you act the way asked, returning is free of charge for you. If you do not contact us within the 14 days and return your order or parts of it, we are not responsible to take your order back or any costs that it might have on you.
Right of return on most cases will mean that you’ll first contact us, then return the somehow wrongly item and we’ll change it to a right one or you may have store credit for the amount paid for the item.
Money back -cases will be reviewed case by case.
Everything can be sorted, just contact us. Customer is always number one with us.
Finnish law & European Union regulations are applied to all disputes related to the LumiWAU web shop or to these Terms & Conditions.
When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. Read more here.
If LumiWAU fails to comply with the argument because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes, then LumiWAU cannot be held responsible.
LumiWAU Oy, 2564700-3
01370 Vantaa, Finland
mail (at) lumiwau.com
+358 456 392 434