SHIPPING

We ship worldwide, but the shipping time and costs vary depending where you are located.

The current collection has items stored and made in two locations; at LumiWAU HQ in Vantaa, Finland and at a factory in Latvia. You can place an order with items from both locations, you’ll just get your order in two packages.

ITEMS MADE AT LUMIWAU HQ:


Letter sized items always ship for free within EU borders.

Shipping size is determined by the biggest item on your order, but not by weight.
Example, if you only order small items, you can get as many as you want but still only pay just one small shipping fee.

Note that it usually takes us 1-2 working days to process your order before shipping!

FINLAND – shipping takes usually 2-4 working days
Small FREE
Medium 4,9€
You can also choose Express shipping with tracking for extra fee.

EU – shipping takes up to 7 working days
Small FREE
Medium 5,9€
You can also choose Express shipping with tracking for extra fee.

EUROPE – shipping takes up to 10 working days
Small 2,9€
Medium 6,9€

INTERNATIONAL – shipping might take up to 14 working days
Small 3,9€
Medium 7,9€

MADE-ON-DEMAND ITEMS:

As the name says, these items are made to order. They are produced in Latvia and they’ll ship straight to you from the factory.
Note that it takes usually 2-7 working days to get your item made and ready to be shipped.

SHIPPING FROM LATVIA – rates start at 5,42€
Economy – shipping takes about 5-10 working days
Standard – shipping takes about 3-5 working days
Express – shipping takes about 1-3 working days

COMPLAINS AND RETURNS

If you have some problems with your orders (lost orders, misplaced items etc.) contact us first, before doing anything else. All orders have 14 day right of return. This means you can return it when it is not the item ordered, it’s wrong size, it’s wrong color etc.

Right of return is valid ONLY if you contact us before sending the item back. If you act the way asked, returning is free of charge for you. If you do not contact us within the 14 days and return your order or parts of it, we are not responsible to take your order back or any costs that it might have on you.

Right of return on most cases will mean that you’ll first contact us, then return the somehow wrongly item and you’ll have store credit for the amount paid for the item.

Money back -cases will be reviewed case by case.

Everything can be sorted, just contact us. Customer is always number one with us.