FAQ

ORDERING

CUSTOMS / COMMISSIONS

PAYMENTS

SHIPPING

RETURNS

WHERE?

PRODUCTS & MATERIALS

WHO & WHY?

CONTACT

WHOLESALE

COLLABORATION


HOW CAN I PLACE AN ORDER?

Just browse through the shop and add what you like to the basket. Then click yourself over to checkout, follow the instructions there. Once your order is paid, your order is in and you can just sit back and relax until your order is delivered.


CAN I GET SOMETHING CUSTOMIZED?

Absolutely! I am here to make your dreams true. Read more here.


WHICH PAYMENT METHODS CAN I USE?

My payment providers are Stripe and Visma Pay. With Stripe, you can pay securely with your payment cards and you can use Google Pay. With Visma Pay, you can pay securely with payment cards, wallet services, internet banking and invoices. Both of these partners are very safe and secure and you can use them with ease. More info here.


CAN I ORDER NOW AND PAY LATER?

Kinda. I don’t offer part payment plans myself but you can use Joustoraha for such option. It is available on domestic orders worth 30€.


DO YOU SHIP TO MY LOCATION?

Most likely yes! I do ship all around the globe, although there are some exceptions – if there isn’t a way to deliver international mail to your country then I can’t ship to your location.

HOW MUCH IS SHIPPING?

Shipping price depends on the physical size of your order, your chosen shipping method and your shipping location. The cheapest shipping fee is 0€ (free shipping) and the most expensive 38€ (international long distance parcel large).

WHAT ABOUT TAXES OR IMPORT DUTIES?

LumiWAU is a VAT registered company and all my prices include the 24% Finnish VAT. My shop is located in Finland = in European Union, so any orders placed within European Union borders will ship without any added import duties or taxes. If you are located elsewhere, you might need to pay taxes or import duties at customs.

WHEN WILL MY ORDER BE DELIVERED?

Delivery time varies from product to product and to location to location, as it is processing + shipping time combined. Read more about processing & shipping here.


CAN I RETURN MY ORDER?

All orders have 14 day right of return as is stated in EU law. This 14 day countdown start at the date you receive your order. If you have any problems with your order, please contact me for information on how to proceed. You can use the contact form or send me an email at mail(at)lumiwau.com. You can read more on returns here.

IS RETURNING FREE?

Your returning fee is included in the shipping price you paid while placing your order. So yes, you do not need to pay more, if you wish to return your order or part of it.


WHERE IS LUMIWAU LOCATED?

LumiWAU is located in Vantaa, southern Finland. Headquarters aka my studio is in our home; we have an extra bedroom that has been my studio since we moved here. I like working from home; the commute is very short and Milli is also happy that I am with her the whole day 🐶

WHERE CAN I BUY LUMIWAU PRODUCTS?

In my own shop on this site and few stockists listed here. I also tend to take part in several markets and pop ups through out the year. Subscribe to my newsletter to be in the know about most recent events!


WHERE ARE MY PRODUCTS MADE?

Most items are made by me, from start to finish, in my studio in Vantaa, southern Finland.
Digitally printed fabrics are printed with eco friendly inks in Germany and sewn into products in my studio. Wooden jewellery is printed and laser cut in UK and assembled in my studio. EarthPositive t-shirt blanks are made ethically and climate neutrally in India and dyed and printed in my studio. Cards are printed in Vantaa, Denmark or UK. Some of colored tote bags are made in UK and printed in my studio. Mug blanks are made in Spain and printed in my studio.

WHAT MATERIALS ARE USED?

Clothing: Polyester, cotton and organic cotton. T-shirts: Climate neutral and ethical cotton. Hats: upcycled cotton and recycled/surplus leather. Jewellery: Certified plywood, surgical steel, upcycled cotton and surplus leather. Paper goods & stickers: Recycled paper and vinyl. Tote bags: Cotton & Oeko Text certified vinyl. Scrunchies: Surplus fabrics and digitally printed polyester.

WHY DID YOU CHOOSE THESE MATERIALS?

Most importantly I choose materials that can last time and usage for years and years. I do prefer upcycled, eco friendly, ethical and local materials where possible, but long life, the feel and easy to care are as important factors. For example I only like to make clothing that can be washed again and again in a washing machine. I also might choose polyester instead of cotton, as it will keep it’s vibrant colors and form after more washes. The longer you use any piece of materia, the more sustainable it is.


WHO MADE MY CLOTHES AND WHO IS LUMI?

Hi! I’m Lumi, the designer & girl boss behind LumiWAU. I am the one who designed everything and made most of the pieces in the shop from start to finish. Read more about me here.

WHY DO YOU DO WHAT YOU DO?

An excellent question. My purpose in life is to make the world more colorful and the everyday more fun. LumiWAU is my dream job where I make that happen one design at a time. Read more on my WHY here.


HOW CAN I CONTACT YOU?

You can use the contact form or pop me an email. You can also send me a DM on social media but they sometimes get lost.

DO YOU HAVE SOCIAL MEDIA?

Yes! You can find me and my unicorns on Instagram, Facebook, Twitter and Twitch.


DO YOU DO WHOLESALE?

Yes I do. I am currently working on my own B2B shop and I’m in the middle of listing into a wholesaler catalog site. Until those are done and dusted, you can contact me via email on all your wholesale needs.


CAN WE WORK TOGETHER?

Possibly! I’m always interested on all new collaboration ideas. Pop me an email and we’ll get things rolling!